Frequently asked questions

Questions/Answers

I have a European Health Insurance Card, can I use it? 

• Unfortunately not. The European health insurance card only works in public health establishments. However, it does allow you to benefit from preferential rates at pharmacies if you have a medical prescription.

How can I get reimbursed by my insurance in France and elsewhere?

• Before your consultation, it is essential to contact your insurance company to check the documents required for reimbursement. This often includes the bill, but medical reports or other certificates may also be required. These reports should be requested from the doctor or the secretariat before the consultation, to ensure that you have all the necessary documents.
• Once you have these documents, you will need to send them to your insurance company in accordance with the procedures laid down by your insurer (by post, online form, etc.). Please note that reimbursement rates vary depending on the insurance company and the policy taken out. As a result, we cannot guarantee either a specific amount or even approval of reimbursement.

I have travel insurance, do you accept it?

• If your insurance company is not listed on our website, this means that we do not have a partnership with it. In this case, you should follow the standard procedure described above:

1. Check with your insurance company to find out which documents are required for reimbursement,
2. Before the consultation, inform our centre of the documents you need,
3. Send the required documents to your insurance company to submit the claim for reimbursement.

Do I need an identity document?

• Yes, if this is your first visit to our clinic, we need your identity document (passport or driving licence are also accepted) so that we can create your medical file.

I need an antibiotic. Can you guarantee that I will get this prescription at my appointment?

• During your consultation, the doctor will assess your case and, after examination, decide on the appropriate treatment. We cannot guarantee that the treatment you want will be the most appropriate.

I have a prescription in a foreign language. Can you translate it without an appointment?

• Medicines can only be prescribed in Portuguese, following a medical assessment. We do not translate prescriptions.

Will I receive my invoice in my own language so that I can send it to my insurance company?

• And no… As our clinic’s billing system is Portuguese, all invoices will be written in Portuguese. If you are concerned about reimbursement issues, you can request a medical report in English during your consultation.

Can I obtain a medical report after my consultation?

• You can request a medical report directly from your doctor or from reception.

Do I need a NIF or Utente number for a consultation?

• No. You do not need to present your NIF or Utente number.

We hope this Q&A page has answered any questions you may have.

If you need any further information, please do not hesitate to contact us directly:

• Telephone : +351 211 452 289
• E-mail : info@alegriamed.com

We’re always here to help and look after your well-being.

Beijinhos!